Air Canada Chatbot Refund Promise
An airline chatbot fabricated a bereavement refund policy, binding the company to a promise no human agent would have made.
Incidents
Documented AI failure events with evidence-based post-mortems and structured timelines.
Essays
Long-form analysis of AI failure patterns, governance frameworks, and accountability structures.
HITL Is Not Oversight If the Human Has No Work
Why 'human-in-the-loop' has become the most comforting lie in AI governance — and how to fix it.
Books
Free PDF downloads and hardcopy editions.
Books available in the Books section.